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Empowerment Hub
“It doesn't make sense to hire smart people and tell them what to do." "We hire smart people so they can tell us what to do."
-Steve Jobs
We don’t just train hospitality teams, we change how people think, behave, and show up, so service standards are consistently delivered.
INTERPERSONAL SKILLS
Interpersonal skills sit at the heart of exceptional hospitality. How people communicate, listen, respond under pressure, and connect with guests directly shapes the experience they deliver.
Our work focuses on developing emotional intelligence, confident communication, and relational awareness so teams build genuine connections with guests and with each other. These skills improve collaboration, strengthen service culture, and ensure standards are upheld even in high-pressure environments.
Because in hospitality, how people make others feel will always matter more than what they say.
YOUR NEXT LEVEL UP- ELITE HOSPITALITY MENTORING
YNLU is our Elite online mentoring programme for hospitality teams and leaders who are serious about real, lasting transformation. Designed as a minimum six-month commitment, it goes far beyond traditional training. The programme focuses on changing how people think, lead, and perform so service standards improve consistently, not temporarily. Built around the realities of hospitality operations, learning is flexible and designed to fit around shifts without disrupting daily service. Participants are supported over time through structured mentoring, accountability, and practical tools that help new behaviours become part of how teams work. The result is confident teams, stronger leaders, and environments where people take ownership of the standard they deliver.
ELEVATE COACHING
Coaching is a powerful process that provides personalised guidance and support to individuals to help them achieve their personal and professional goals. By working one-on-one with a coach, staff can gain valuable insights, develop their skills, and overcome obstacles that may be holding them back from reaching their full potential. Employers benefit from coaching programs by fostering a culture of learning and development, cultivating a motivated and skilled workforce, and delivering exceptional customer experiences.
​SOFTWARE TRAINING
In today's fast-paced world of hospitality, the effective use of software systems is crucial for improving productivity and streamlining operations. Our training programs focus on teaching employees how to utilise software applications to manage their teams, save time, and increase efficiency in their work processes. With our training, employees can become proficient in using software tools to boost their productivity and drive success for their employers.
LANGUAGES IN THE WORKPLACE
In the hospitality industry, language barriers can present a significant challenge for non-native speakers. Inability to communicate effectively can lead to a loss of confidence and hinder their ability to provide excellent customer service. It is crucial for hospitality businesses to recognize this challenge and provide language courses to help non-native speakers communicate better. At Excelling in Hospitality, we offer language learning opportunities in English, Spanish,
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ONLINE GROUP OR 1-1
In today's digital age, online training, coaching, and mentoring have become an increasingly popular way for hospitality staff to enhance their skills and knowledge. With the convenience of virtual sessions, employees can receive professional guidance and support from anywhere, anytime. Online sessions offer flexibility, individualised attention, and the ability to choose between one-to-one or group training. For employers, online training offers cost-effective solutions
BESPOKE TRAINING
At EIH, we understand that every organisation has unique needs and goals. That's why we offer bespoke services to deliver training that is tailored to meet the specific requirements of your company. We work with you to understand your organisation's objectives and customise our training programs to suit your needs. This approach ensures that your employees receive targeted training that is relevant to their roles and helps them to achieve their full potential.
EVENT & WEDDING PLANNING
Event and wedding planning training is an essential part of the hospitality industry. As events and weddings become increasingly popular, it is important for hospitality professionals to have the necessary skills to plan and execute successful events. This type of training will help individuals to develop their creativity, communication, and organisational skills. It will also enable them to provide exceptional service to their clients, ensuring a memorable experience for all involved.
ENTREPRENEURSHIP
Our entrepreneurship training and coaching program is designed to guide individuals with business ideas but unsure where to start or stuck in the setup process. We provide a comprehensive framework to transform your idea into a thriving venture. From idea validation and business planning to legal compliance, financial management, marketing, and operations, our program equips you with the knowledge and support needed at every step.
